Plain English, no small print tricks.
You can let us in yourself, or arrange a key, code, or lockbox in advance. If we can't gain access at the agreed time and haven't heard from you, the visit may need to be rescheduled.
We aim to arrive within the agreed window. If you need to reschedule, please give us as much notice as you can — we'll always try to be flexible.
We ask for at least 24 hours' notice to cancel or reschedule a booking where possible, so we can offer the slot to someone else. Late cancellations may occasionally be subject to a small charge, at our discretion.
If you're not happy with any part of a clean, let us know within 24 hours and we'll come back to put it right, free of charge.
We take care with your home and belongings. In the rare event something is damaged during a visit, please let us know immediately so we can resolve it fairly.
For services delivered through our trusted partner network (painting, plumbing, and similar), the specific terms of that job will be agreed directly with the specialist carrying out the work, with Hollis & Vane coordinating the introduction.
Any questions about these terms: hollisandvane@gmail.com